Joby LLC (“Joby,” “us,” “we,” or “our”) operates the www.joby.io website (the “Website”), including Joby’s application (“App”) (together, the “Service(s)”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service. Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or means of enforcement.

We greatly respect your privacy and strive to provide a platform that adheres to the highest user privacy standards. Please read this Privacy Policy carefully to understand our practices and your rights in relation to Personal Information. Unless otherwise defined in this Privacy Policy, terms used have the same meanings as in our Terms of Service, accessible at www.joby.io.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, the Pro and the Consumer’s email address, name, zip code, credit card details, phone number, postal address, and other information (“Personal Information”).

If a Consumer uses JobyPay to pay for goods and services (currently provided by Stripe), we will collect the Consumer’s name, email address, phone number, postal address, zip code, and credit card details used in the transaction. If a Pro decides to make a Sunbit loan product available to a Consumer, we will collect the Consumer’s name, email address, postal address, zip code, credit card details, and phone number. If you participate in our referral program, we collect your name and email address.

We collect this information for the purpose of providing the Service, including, without limitation, the Stripe payment services and the Sunbit facilitated loans, allowing you to participate in our referral program, providing you with rewards in accordance with our referral program terms, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, improving our services, and marketing communication. The consequences of not collecting this Personal Information are that we will not be able to provide you with the Services, notify technicians of the job location, send notifications to Pros, allow you to participate in our referral program, or process payments.

Cell Phone Number Usage

In addition to the Personal Information mentioned above, users of the Services may provide Joby with their cell phone number. If users provide their cell phone number, Joby may use this information to provide support services. The cell phone numbers will be stored on our secure servers. Furthermore, with the user’s consent, Joby will also use the provided cell phone number to send SMSs and phone calls for marketing purposes.

Users have the option to opt out of receiving marketing communications at any time. To opt out, users can follow the instructions provided in the SMS or phone call or contact Joby directly by emailing info@joby.io indicating their desire to opt out of receiving marketing communications. Even if users opt out of receiving marketing communications, they may still receive non-marketing communications from Joby related to the provision of Services or support.

Fraud Prevention and Legal Compliance

Some of the Personal Information will be used for detecting, taking steps to prevent, and prosecuting fraud or other illegal activity, identifying and repairing errors, conducting audits, and for security purposes. Personal Information may also be used to comply with applicable laws, investigations performed by relevant authorities, for law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may anonymize or de-identify your Personal Information for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable the identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions.

Use of Generative AI Tools and Automated Chat Services

Joby leverages advanced generative Artificial Intelligence (AI) technologies, including an automated chat service powered by Ultimate.ai and OpenAI, Assembly AI. These AI technologies are employed in various capacities, such as enabling our customers to generate custom text for communications, assisting users through AI-driven chatbots on our website, and offering call recording and transcription services facilitated by AI to streamline interactions between Joby customers and their clients.

Our website features an automated chat service designed to offer quick and efficient answers to your inquiries. It’s important to note that interactions through this service are conducted with an AI-powered chatbot, not a human representative. This service is provided to facilitate immediate support, guidance, and information retrieval for our users, enhancing their experience on our platform.

In delivering these AI-powered services, Joby and our trusted AI technology partners, including Ultimate.ai, may collect and process personal data provided during interactions with the AI tools. This may include names, contact details, and conversation logs. The collection and processing of this information aim to provide, improve, and personalize our Services. This information will be stored on Ultimate.ai’s servers.

You can learn more about AssemblyAI and read its privacy policy at https://www.assemblyai.com/legal/privacy-policy. You can learn more about OpenAI and read its privacy policy at https://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy. You can learn more about Ultimate.ai and read its privacy policy at https://www.ultimate.ai/security-privacy.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Analytic Tools

We may use third-party services that collect, monitor, and analyze this type of information to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information. We reserve the right to remove or add new analytic tools.

Google Analytics

Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics to maintain and improve the Website and our products. We do not combine the information collected through Google Analytics with Personal Information we collect. Google’s ability to use and share information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Service, available at https://marketingplatform.google.com/about/analytics/terms/us/, and the Google Privacy Policy, available at policies.google.com/privacy. You may learn more about how Google collects and processes data specifically in connection with Google Analytics at policies.google.com/technologies/partner-sites. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout/.

Hotjar

We use Hotjar to better understand our users’ needs and optimize their experience. Hotjar helps us understand user behavior (e.g., time spent on pages, links clicked) to improve our service. Hotjar uses cookies and other technologies to collect data on user behavior and devices, including IP address (processed during your session and stored in a de-identified form), device screen size, device type, browser information, geographic location (country only), and preferred language. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Location Data

Once you download the mobile App, it will request access to your device location. When access is granted, Joby will be able to track the physical location of your device to provide the Service and improve our mobile App. You can remove the App location tracking or change the location tracking permission by adjusting your device’s privacy settings.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. We use cookies to collect information to improve our Services for you. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies, or notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service.

Marketing Practices

Through our Services, we allow third-party advertising to set technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile/App/Website identifiers, page(s) visited, location, time of day). We also combine and share such information and other information (such as demographic information and past purchase history) with third-party advertising partners. These advertising partners will use this information (and similar information collected from other websites) for delivering targeted and/or behavioral advertisements to you when you visit third-party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.” We allow access to other data collected by the services to share information that may be useful, relevant, valuable, or otherwise of interest to you. If you prefer not to share your Personal Information with third-party advertising partners, you may let us know.

Google

Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/ads/preferences/html/blocked-cookies.html. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser